Terms and Conditions

1. General conditions

1.1 The Seller is VÝKOV, s.r.o., M. Marečka 7 Bratislava 841 08, which is registered in the Commercial Register of the Municipal Court Bratislava III, Section : Sro , Entry No.: 11447/B, ID No.: 35 695 358, VAT No.: 2020348660, VAT No.: SK2020348660 (hereinafter referred to as the Seller).

1.2 The Buyer is any natural or legal person who contacts the Seller in any way with the intention of purchasing the goods offered by the Seller.

1.3 The Buyer is also any natural or legal person who contacts the Seller in any way with a request that the Seller procures goods for him that are not included in the offer, with the intention of purchasing these goods.

1.4 By using the Seller’s website and confirming the order, the Buyer agrees to these Terms and Conditions.

1.5 These Terms and Conditions are valid until new Terms and Conditions are issued.

2. Ordering

2.1 The Buyer can order the goods via the contact form on the website tileme.sk (hereinafter referred to as the website), by direct purchase at the e-shop or by e-mail to info@tileme.sk.

2.2 By sending the order, the buyer undertakes to accept the ordered goods and to pay the agreed price for the goods.

2.3 The Seller shall confirm the order sent by email within 48 hours and shall also notify the Buyer of the availability and delivery date of the goods. All confirmed orders are binding.

2.4 The Seller undertakes to deliver the correct type and quantity of goods at the agreed price as per the Purchase Order.

2.5 Cancellation of the order by the buyer is possible within 24 hours of ordering the goods without giving any reason. The Buyer may cancel the order via e-mail sent to the Seller at the e-mail address info@tileme.sk. Upon verification that the cancellation conditions have been met, the Seller shall confirm the cancellation of the order to the Buyer by e-mail. If the amount for the ordered goods has already been paid, the seller will send the money back to the buyer’s bank account within 3 working days.

2.6 The Seller shall have the right to cancel the order in the event that it is not possible to provide the ordered goods. In this case, the Buyer shall immediately refund the amount paid in full or offer the Buyer a replacement product or other solution if the Buyer agrees to it. The seller has the right to cancel the order also if he cannot contact the buyer.

3. Prices

3.1 The Seller is subject to VAT. All prices of goods and services on the tileme.sk website are inclusive of VAT.

3.2 The price for the delivery of the goods shall be added to the basic price of the order, depending on the method of delivery chosen by the buyer. The price depends on the total weight of the ordered goods and the place of delivery. The exact price of postage will be specified by the seller in the quotation before the conclusion of the order. Packaging is included in the price of shipping.

4. Payments

4.1 The Buyer may pay for the Goods as follows:

a) Transfer to the Seller’s account. Payment is only possible in EURO currency.
b) By using the payment gateway in the shopping cart on the website.

4.2 The tax document (invoice) in printed form shall be enclosed by the Seller upon dispatch of the shipment with the goods – in a transparent envelope within the package.

5. Delivery terms

5.1 Goods that are in stock will be dispatched within 5 days after the order has been confirmed and all conditions for removal have been met (receipt of the amount of the goods in the account).

5.2. If the Buyer orders goods that are not in the Seller’s warehouse, the Seller is obliged to inform the Buyer of the delivery time.


Some types of glazes have small cracks on the surface of the tiles, these cracks are a natural part of the glaze. Over time, the network of cracks may thicken. These cracks do not damage or affect the quality of the product in any way. Slight variations in tile size, colour or texture are part and parcel of handmade tiles.

Handmade tiles are not intended for floors, for use in swimming pools, saunas and facades of buildings. The tiles are decorative in nature, they are intended for tiling walls and surfaces that are not excessively loaded.

Objections regarding colour, size or shape must be notified prior to tile installation.

By installing the tiles, the buyer accepts the goods in the delivered quality and design.

Aggressive and abrasive cleaning agents must not be used during cleaning, agents containing various acids must be avoided. Wire brushes must also not be used for cleaning.

The tiles can be cleaned with spring water or other natural-based degreasers (natural, ecological cleaners).

6. Delivery of goods

6.1 The Seller shall arrange for the delivery of goods by courier service, by post or by personal collection in Bratislava.

6.2 The place of collection is determined on the basis of the Buyer’s order (Delivery Address). The delivery of the goods to the designated place shall be deemed to be the fulfilment of the delivery.

6.3 The Goods are adequately packed and secured. The buyer is obliged to check the integrity of the shipment upon receipt of the goods and in case of visible damage to the packaging is obliged to claim the goods on the spot with the courier (by writing a claim document).

6.4 The Seller shall not be liable for the Goods until they have been accepted by the Buyer. The goods shall be deemed to have been accepted by the Buyer from the time when the Buyer confirms receipt of the goods in writing.

6.5 The Seller shall not be liable for late delivery of the ordered goods to the Buyer caused by the carrier. The carrier is fully liable for damage to the shipment caused by the carrier. Such cases shall be settled by the Seller by delivery of new goods to the Buyer after payment of all damages by the carrier.

7. Withdrawal from a processed order

7.1 In accordance with the law, the Buyer is entitled to withdraw from the processed order without giving any reason within 14 working days from the date of receipt of the goods.

7.2 Goods to be returned must be:
a) undamaged,
(b) complete (including accessories, documentation, and other parts of the goods supplied).

7.3 If the Buyer decides to return the Goods pursuant to clause 7.1 of these Terms and Conditions, the Buyer shall:

a) contact the Seller with a request to withdraw from the processed order
b) send the goods back to the Seller’s address – it is recommended to send the goods by registered post and use suitable packaging to avoid damage to the goods during transport (the Seller is not liable for any loss or damage to the goods during transport).
c) pay the expenses related to the return of the goods (postage, packing, insurance, etc.).

7.4 Upon fulfillment of the conditions under clauses 7.1 to 7.3 of these Terms and Conditions and upon receipt of the returned goods, the Seller shall:

a) take back the goods,
b) refund the price paid for the goods to the buyer within a period of no later than 14 days from the date of withdrawal from the processed order (from the invoice).

7.5 In the event of failure to comply with any of the conditions under clauses 7.1 to 7.3 of these Terms and Conditions, the Seller will not accept the withdrawal from the processed order and the goods will be returned at the Buyer’s expense.

7.6 The Buyer shall not be entitled to withdraw from a processed order within 14 days without giving a reason if the product has been custom-made to the Buyer’s exact requirements.

8. Warranties and Claims

8.1 The handling of claims is governed by the warranty conditions of the specific goods, the Commercial Code and the relevant provisions of the Civil Code and special regulations.

8.2 The warranty period for all goods offered by the Seller is 24 months. The proof of purchase (invoice) is always sufficient for the exercise of liability for defects (claim).

8.3 The warranty does not cover normal wear and tear of the item (or its parts) caused by use or improper handling of the goods.

8.4 The Buyer is obliged to deliver the claimed goods clean, mechanically undamaged, with a copy of the invoice. The buyer is obliged to send a description of the defect together with the goods.

The buyer’s right to claim the warranty from the seller shall be extinguished:

(a) failure to produce proof of payment, the delivery note or warranty card, accessories or documentation for the goods,
(b) failure to notify obvious defects upon receipt of the goods,
c) the expiry of the warranty period of the goods,
d) mechanical damage to the goods caused by the buyer,
e) use of the goods in conditions which do not correspond to the natural environment in terms of humidity, chemical and mechanical influences,
f) improper handling, operation or neglect of the goods,
g) damage to the goods by excessive loading or use in violation of the conditions specified in the documentation, general principles, technical standards or safety regulations in force in the Slovak Republic,
h) damage to the goods by unavoidable or unforeseeable events.

8.5 The Seller is obliged to handle the complaint and terminate the complaint procedure in one of the following ways:

a) by handing over the repaired goods,
(b) exchange of goods,
c) by refunding the purchase price of the goods,
(d) by paying a reasonable discount on the price of the goods,
e) reasoned rejection of a claim for goods.

8.6 Complaint Procedure:

8.6.1. Notify us as soon as possible at our email address info@tileme.sk of the product defect. Add a description or photos.

8.6.2. Send the product back to the seller’s business address.

9. Privacy Policy

9.1 All personal data provided by the customer in the context of ordering goods through the online store www.tileme.sk are collected, processed and stored in accordance with Act No. 122/2013 Z.z. on the protection of personal data (hereinafter referred to as “ZOOÚ”). The provision of personal data takes place when placing an order on this website and within the scope of the data provided in the order form.

9.2 By sending the order, resp. by concluding the purchase contract, the customer gives in accordance with Act no. č. 122/2013 Z.z. consent to the Seller to process, collect and store their personal data for the purposes of concluding the purchase contract, order processing and related communication with the customer, but also after successful completion of the order for the purposes of fulfilling the contract and keeping the relevant records (e.g. in the handling of complaints, bookkeeping), until the Seller’s written expression of disagreement with this processing. Personal data is processed in the following scope: name, surname, address, telephone and email address. The customer has the right of access to his/her personal data, the right to rectification, including other legal rights to this data. The Seller does not provide, disclose or make available the personal data of customers to any other person, with the exception of companies providing transport of goods, to which the personal data of customers are transferred to the minimum extent necessary for the purpose of delivery of goods.

9.3 Consent to the processing of personal data is granted for an indefinite period of time and may be revoked at any time free of charge by express and specific expression in writing addressed to the Seller by email.
According to the Act, the customer has the right to. č. 122/2013 Z.z. in connection with the processing of personal data, in particular the following rights:

The Customer shall have the right, upon written request from the Seller, to require:

(a) confirm whether or not personal data concerning him or her are being processed,
(b) in a generally comprehensible form, information on the processing of personal data in the information system to the extent referred to in § 15 par. 1 lit. (a) to (e), second to sixth points; when a decision is taken pursuant to paragraph 5, the data subject shall be entitled to be informed of the procedure for processing and evaluating operations,
(c) in a generally intelligible form, precise information about the source from which he obtained his personal data for processing,
(d) in a generally comprehensible form, a list of his or her personal data which are the subject of the processing,
(e) the rectification or destruction of their incorrect, incomplete or outdated personal data subject to processing,
(f) the destruction of his or her personal data for which the purpose of the processing has ceased; where official documents containing personal data are the subject of the processing, he or she may request their return,
(g) the destruction of his or her personal data subject to processing where there has been a breach of the law,
(h) the blocking of his or her personal data due to the withdrawal of consent before the expiry of its validity period, where the controller processes personal data on the basis of the data subject’s consent.

The Customer has the right to object to the Seller upon written request:

(a) the processing of his or her personal data which he or she believes is or will be processed for direct marketing purposes without his or her consent, and to request its destruction,
(b) the use of personal data referred to in § 10 par. 3 lit. (d) for the purposes of direct marketing by post, or
(c) the provision of the personal data referred to in § 10 par. 3 lit. (d) for direct marketing purposes.

10. Final information

10.1 Supervision over the provision of services is carried out by the District Directorate of the Police Bratislava and the Slovak Trade Inspection, Bratislava.

10.2 These general terms and conditions and all purchase contracts concluded on the basis of them are governed by the laws in force in the Slovak Republic in Bratislava, on 1.1.2024.

The Buyer acknowledges and agrees that the rights and obligations between the Seller and the Buyer are governed by the applicable laws of the Slovak Republic in addition to these GTC. In matters that cannot be addressed by these GTC, the relevant provisions of the Civil Code, the Commercial Code, the Act on Consumer Protection in the Distance Selling of Goods and the Consumer Protection Act shall apply.

10.3 By submitting an order, the Buyer confirms that he/she has read these GTC, is familiar with their contents and agrees to them in their entirety.

10.4 The Seller has the right to change these GTC at any time without prior notice. The effective date of this version of the GTC is indicated in clause 10.5. In relation to the Buyer, the applicable version of the GTC shall be the version of the GTC that was in force on the date of delivery of the Buyer’s order to the Seller, and such version of the GTC shall not be subject to subsequent changes to the GTC.

10.5 These GTC are effective from 1.1.2024.

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